Contact

For faster help, please visit our FAQs. If your question isn’t covered, you can contact us here.

Please be aware that we don’t operate any transport services ourselves, so if you had a problem with a journey that you made or require fare information please contact the transport operator.

We also do not sell any bus or rail tickets. If you are contacting us about the booking of your train ticket, you may have confused us with Trainline. 

Give us some feedback online

For support and feedback on our services including the website, our 0871 200 22 33 telephone service and our 84268 text service, please use the appropriate contact form and one of our team will get back to you within three working days. 

Leave us a message

Alternatively, please call us on 01766 800 871 to leave us a voicemail. Please note that this number is available during office hours and that it is for customer support only and cannot give advice on travel times or fares.

Need to speak to someone?

If you need to speak to someone regarding a journey plan query, you can contact our call centre on 0871 200 22 33. It costs 12 pence per minute from landlines and mobiles for a call; your phone company may add its own access charge.

If you prefer to write please address your letter to:

Customer Services
Traveline Information Limited
22 Greencoat Place
London
SW1P 1PR